All the standard stuff any trained monkey could figure out. They also offered a scripted set of BS solutions like reinstall drivers, make sure my scanners on, you know the drill. And then of course they wanted to know why that, which I anticipated would lead to more questions of why that, and that, and that. Update: the customer service Representatives wanted to know what was wrong with the software that I needed a refund, so I told them the scan OCR is not functional. I just have to cross my fingers and hope they'll give me a refund out of the kindness of their hearts. There is no way to hold them accountable to a proper set of civilized laws. I'm pestering them as much as I can, but this is a Chinese company. Now getting the runaround from customer service. I still have 28 days, but it sounds like support might just ignore my messages. After reading the reviews here, I now fear that I might not get a refund. Not until you pay for the software are you able to scan documents and run the text recognition function. ![]() And wouldn't you know it, you can't use that feature for the trial period. The Scan/OCR makes a completely unacceptable mess out of the text.
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